Chamunda Investment Services LLP is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Grievance Redressal Officer (GRO)
Name: Sadichha Bhelke
Designation:
Email: grievance@chamundainvest.com
Phone: +919819868742
Address: 207 & 208, Harismruti Premises CHSL, Chamunda Circle, Borivali (W), Mumbai: 400 092., Mumbai
Working hours: 10:00 AM To 06:00 PM
How to submit a complaint
Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.
Complaint resolution process
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and internal resolution decision | GRO + concerned authority | Within 7–15 working days |
| 4 | Formal communication of resolution to investor | GRO |
Within 2 working days after resolution decision |
| 5 | If unresolved, escalation to next level | Designated Escalation Contact | As per escalation matrix |
| 6 | Complaint closure and feedback | GRO | Upon final resolution |
Escalation matrix
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 |
Sadichha Bhelke / grievance@chamundainvest.com / +919819868742 |
Email / Phone / In- person |
Acknowledgement: 3 days; Resolution: 7–15 working days |
| Level 2 |
Jyoti Mestry / jyoti@chamundainvest.com / +919870955114 |
Email / Phone / In- person |
Escalation from Level 1; Resolution: Additional 10 working days |
| Level 3 |
Nikul Parmar / nikulparmar@chamundainvest.com / +919820857768 |
Email / Phone / In- person |
Escalation from Level 2; Resolution: Additional 10 working days |
